Order Cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to modify or cancel it, please contact us within 12 hours.
Refunds
Your satisfaction is our number one priority. We want you to shop with confidence. That’s why we proudly offer a complete satisfaction guarantee to ensure that you will receive your item on time and as described.
Our top priority is making you happy, which is why everyone who shops at caramelocorazon.com receives the following guarantees:
- Full refund if you don’t receive your order.
- Full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days for processing).
- Full or partial refund if the item is not as described.
Full refunds are not available in the following circumstances:
- Your order doesn’t arrive due to factors within your control (e.g., providing the wrong shipping address).
- Your order doesn’t arrive due to exceptional circumstances outside of our control (e.g., not cleared by customs, delayed by a natural disaster).
All our products are backed by a 60-day money-back guarantee. Just send us a message through the Contact page or reach out to us at support@homehearthub.com, and we will refund your purchase price.
Easy Returns
All our products are backed by a 60-day money-back guarantee. Simply contact us, and we will refund your purchase.
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or a refund. No questions asked. Just return it at your expense.
Please contact us first, and we will guide you through the steps. We are always ready to provide you with the best solutions!
Please do not return your purchase unless we authorize you to do so.